Real Leaf Circle Earrings

Delivery

I make each piece of jewellery to order, therefore delivery times may vary. My delivery time scale is normally between 7-10 working days (Monday-Friday) from ordering.

Please note that on periods of high demand* ( such as Christmas and Mother's day) , the usual 7-10 working day delivery times referred may be extended to 16 working days. If this should be the case I will notify you upon ordering. Changes to delivery time scales during high demand periods will also be clearly stated on my website.

If you require a piece of jewellery by a particular date (e.g. a birthday or anniversary), please do get in touch with me as soon as possible after placing your order.

Unless we agree by email to deliver goods by a special date, we cannot accept liability if the goods do not arrive within the delivery times stated below.

If you have any queries about your delivery please contact me by email: emma@jewellerybyemmaroy.co.uk

 

*Christmas Orders

Please note that November and December are very busy periods, the usual 7-10 working days delivery times referred to may be extended to 16 working days. I will notify you of changes to delivery times , and will clearly display my last posting dates, to be sure of delivery in time for Christmas.

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Shipping.

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I have two options for delivery to addresses in the UK:

Special Delivery: Royal Mail Special Delivery (insured) – £6.95 (Recommended)

As per royal Mail this includes:

• Compensation for loss or damage of your package up to £500
• Guaranteed next day delivery before 1.00pm (excluding weekends)
• Signature taken at destination

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For the safe delivery of your beautiful new piece of jewellery, and for your own peace of mind I would strongly recommend that you choose the Royal Mail Special Delivery, As this includes a compensation service, in the unlikely event that your items go missing in the post.

 

Standard Delivery: Royal Mail 1st Class Recorded (uninsured) – £3.90.

• This is an uninsured service without compensation for loss or damage
• Next working day delivery for most 1st Class Recorded items, although this is not guaranteed as per the information on the Royal Mail website
• Signature taken at destination

Returns

I hope you love your new piece of jewellery, as much as I loved making it for you, However if it is not exactly what you had in mind please do get in touch with me as soon as possible , via my email address emma@jewellerybyemmaroy.co.uk.

 

For Items that are not personalised I offer a 7 day return policy. You may return your order to me for a full refund or exchange within 7 days of receipt, in the original packaging. Customers are politely asked to please email me before returning an item emma@jewellerybyemmaroyco.uk , in order for me to provide you with a postal address for returning the item.

 

Please Note: Personalised, and bespoke order items are non returnable unless deemed faulty. 

In the unlikely event of a breakage due to workmanship, a full refund or exchange will be offered within 7 days of receipt of the returned goods. Otherwise the item will be repaired, free of charge, and returned within 14 days. Items damaged through misuse, neglect, accident, or by ‘normal’ wear and tear and made-to-order items cannot be returned, refunded or exchanged.

 Please note: You are responsible for both the postage and the goods when returning items. Jewellery by Emma Roy cannot be held responsible for any damages or losses incurred by Royal Mail service and therefore cannot refund any items that are not received or received damaged. It is therefore recommended that you send returns by Royal Mail Special Delivery (Insured) and in the original packaging.

In the case of losses or damage incurred by Royal Mail when returning items to us, it will the responsibility of the customer to make a claim to Royal Mail.